Installing Pulse Secure (Mac)

This tutorial will show you how to install Pulse Secure on a Mac for remote work/access to campus computers. This tutorial requires the user to know their UCSB email and password (UCSBNetID) and requires the user to know their password to their computer.

UCSB IT site

Step 1

Download the Mac version of Pulse Secure from the website https://www.it.ucsb.edu/get-connected-vpn and click "Download Client" next to "Download Software".

Google authentication

Step 2

If you are signed into Google with your UCSB email, then skip to the next step. If you do not see this prompt, skip to the next step. Otherwise, enter your UCSB account information.

Google Drive

Step 3

You'll be taken into a Google Drive with two items: a ".pkg" file and a folder. Select the ".pkg" file which is the Pulse Secure client installer.

Note:The file is called "UCSBVPNPulseClient_v9.1r7-b2525.pkg" and as the app updates in the future the "v9.1r7-b2525" part of the name will change.

Security does not allow download

Step 4

Once the installer is downloaded, open the file and, depending on your security settings,you'll get the following prompt. Press "OK". If you do not get this prompt, skip down to step 7.

Go to security to allow download

Step 5

Press the "Space" and "Command" buttons together to bring up the Spotlight and type "Security and Privacy". If you do not have spotlight enabled, go to your setting and look for "Security and Privacy" settings.

Click on "General" and click on the lock on the bottom left then enter you computer password. Click on "Open anyway".

Accept

Step 6

You'll get another prompt then click "Open".

Press continue for each step in installer

Step 7

You'll be now taken to the installer. For most users, the default settings will work so feel free to click continue and enter you computer password when prompted to do so.

Move to trash or keep it

Step 8

Pulse Secure is now downloaded and installed in your computer. Select either "Move to Trash" or "Keep".

Open VPN, give it access

Step 9

Open Pulse Secure by locating it in the Applications folder or typing "Pulse Secure" in Spotlight ("Space" + "Command"). You'll get a prompt to pop up. Press "Ok".

Enter UCSB credentials

Step 10

Enter your the following information.

Done

Step 11

Congratulations! You've successfully installed Pulse Secure. Keep in mind, when you quit Pulse Secure and reopen it, you'll need to press the "Connect" button in order to activate the VPN and access campus computers.